Returns & refunds

Return rights

This policy supplements mandatory rights and remedies under Ontario's Consumer Protection Act and other applicable Canadian consumer laws. For an unused standard product, contact us within 14 days after delivery to request a return.

Requesting a return

Send a clear request to The Tidy Octopus Household Goods Inc., 27 Bathurst Street, Unit 1408, Toronto, ON M5V 0R1, Canada, at [email protected]. Include your name, order reference, product, delivery date and reason for the request.

Refunds

After an approved return is received and inspected, the refund is issued to the original payment method. We aim to process approved refunds within 10 business days; financial-institution posting times may vary.

Return transport

Because beds are large and heavy, contact us before sending anything back so suitable transport can be arranged. For voluntary returns, the customer is responsible for the disclosed return transport cost. We cover reasonable remedy costs for verified defects, shipping damage or our fulfilment error.

Condition of returned goods

Standard products should be unused, complete and protected for transport. A deduction may apply where permitted by law if handling beyond reasonable inspection has reduced the product's value.

Custom products

Made-to-order items with a customer-selected dimension, fabric, finish or other personalized specification are final sale except where defective, damaged, misdescribed or where cancellation is required by law. Custom status is disclosed before an order is accepted.

Damage and defects

Mandatory consumer remedies apply independently of this voluntary policy. For suspected damage or defects, contact us with the product and order details and clear photographs where possible so we can arrange the appropriate remedy.